Processing Time: All orders take 5-7 days for processing as every item is created upon order.
Shipping within USA, Canada, Australia and UK:
Free Shipping: It may take 25-30 days for items to be delivered using 'Free Shipping' option. Shipper is USPS.
Express Shipping: It takes 10-15 days for item to be delivered using 'Express Shipping' option.
International Shipping: We do not provide end to end tracking numbers for international shipping and average delivery timeframe is 3-4 weeks from date of order. We ship worldwide. You will receive a tracking number, however it would work only until the item reaches your country
***If you did not receive your item under shipping time, then feel free to contact us using the 'Contact Us' button.***
Tracking Number Policy:
After processing of your order (5-7 days), our manufacturing departments ship your order to the respective countries and only then do we receive tracking numbers from local shippers (like USPS in USA). After we receive your tracking number, they are provided to you via email immediately. In some cases you may receive item even before you receive tracking number as this is completely dependent on shipper company. Tracking number locations will be automatically updated in real time for your convenience.
For International Orders:
As we do not charge for shipping (free shipping) we use government operated shipping services like ePost or Singapore post to send your order, these companies do not provide any tracking number in order to keep their cost lower, however expected shipping time frame is 3-4 weeks for any international order worldwide.
Customs Fees Policy:
We do not charge any custom fees. However depending on your country's laws, you might be required to pay custom fees on sneakers/tote bags/flip flops etc. Please check your respective country's laws for custom fees.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. We can also be contacted via phone or text at 678-941-9074.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com so that we can get a ticket in for you. We can also be contacted via phone or text at 678-941-9074.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.